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Frequently Asked Questions

Is outsourcing right for me?

Kelly Management Services (KMS) has found the following to be the main reasons companies consider outsourcing:

  • Expertise
  • Technology
  • Competitive Pressure (efficiency and cost reduction)

The #1 element behind them all is cost reduction, and the need to reduce cost in any business today is constant.  Outsourcing allows you to seek a service provider who takes on those critical activities to be performed well but do not provide a competitive advantage.  The service provider accepts work outcome responsibility, as well as the responsibility of directing the means and methods by which the work gets done.

Why should I consider outsourcing to KMS?

KMS is an outsourcing solutions provider of parent company Kelly Services, Inc.  KMS combines expertise in operational and process management with Kelly’s traditional core competency in staffing to deliver best-in-class programs.  We have the ability to recruit, hire, and train employees more effectively than our competitors.  In fact, many outsourcing providers look to Kelly to staff their operation.  KMS brings the process re-engineering of consultants with staffing expertise and operational execution to our clients in one turnkey solution.

What types of functions should I consider Outsourcing?

Many non-core functions and/or departments are candidates for outsourcing.  It is a common sentiment that companies should “do what they do best and outsource the rest”.  Nearly all outsourced functions share the following characteristics:

  • Non-core process
  • Labor intensive
  • Client defined infrastructure (can be done on/off site)

What makes a KMS program successful?

KMS solutions employ an operational methodology, which is founded within five guiding principles:

  • Lean thinking
  • Total Quality Management
  • Performance Management                                                                  
  • Continuous Process Improvement
  • Communication

Through the KMS Operating System, we are able to implement best practices in a proven process, which drive down costs while increasing productivity.  This consistent and standardized delivery offers our clients seamless integration and long-term sustainability.

What types of billing models does KMS offer?

KMS understands that for an outsourcing program to be successful, the billing model must align with our client objectives.  For that reason, we tailor a variety of models to meet our clients' needs.  The most common models include:

  • Management Fee (one flat fee billed monthly)
  • Management Fee + Variable Expense (for cyclical operations)
  • Transactional (per phone call, carton, truckload, hour, etc.)

Additionally, we work with our clients to establish thresholds for gain sharing to further reward our employees for productivity gains and achievement of service level agreements.

What geographic regions does KMS serve?

KMS enjoys the global reach of Kelly Services.  Kelly currently has operations in 30 countries across the globe.   KMS currently services programs in five countries in addition to the U.S.  Due to our global presence and ongoing drive to establish programs in all countries where Kelly operates, we firmly believe there is a clear differentiator for our clients.